Support

How do I restore my Plus purchase?

Make sure you are signed in to the App Store with the Apple Account you used to buy Plus. Then open Settings → Freezer Map Plus in the App and tap Restore purchases; the same button is on the Freezer Map Plus screen. Purchases are linked to your Apple Account, not to a backup file.

How do I cancel a subscription?

Open apps.apple.com/account/subscriptions or go to iPhone Settings → [your name] → Subscriptions → Freezer Map → Cancel Subscription. Turn off auto-renew at least 24 hours before the end of the current period. Plus stays active until the paid period ends. Deleting the App does not cancel a subscription.

How do I get a refund?

Refunds are handled by Apple: reportaproblem.apple.com.

Where is my data stored?

Only on your iPhone, in the App’s local database. There is no account and no Freezer Map server, so we cannot see or restore your data. See the Privacy Policy.

How do I make a backup?

In the App, open Settings → Backup & CSV → Share backup. Save the JSON file to Files, iCloud Drive or another place you trust. The JSON backup contains all freezers, packages and history. Share CSV gives you the current inventory for spreadsheets, but a CSV file cannot be imported back.

How do I restore a backup?

Open Settings → Backup & CSV → Restore from backup → Choose file and pick a Freezer Map JSON backup (up to 20 MB). You will see what the backup contains before confirming. Restoring replaces the data currently in the App; before that, a copy of the current data is saved on your device. Plus purchases are not part of a backup, so restore them separately.

How do I move to a new iPhone?

1. On the old iPhone, make a JSON backup (see above) and send it to the new iPhone, for example via AirDrop, iCloud Drive or Files.
2. Install Freezer Map on the new iPhone and restore the backup.
3. Open Settings → Freezer Map Plus and tap Restore purchases to get Plus back, using the same Apple Account.

Printed labels are the wrong size

Label printing (Plus) creates a PDF on your iPhone and opens the system Print or Share dialog. You can choose a 50 × 30 mm or 58 × 40 mm label or set your own size: 25–110 mm wide and 15–160 mm high. The App is not tied to a particular printer model, and the actual size on paper depends on your printer driver and AirPrint. If your printer offers scaling options, choose 100% (actual size) instead of fitting to the page, and try one test sheet on plain paper first.

The weekly reminder does not arrive

The reminder is a Plus feature. Check that it is turned on in the App’s Settings → Reminders and that notifications for Freezer Map are allowed in iPhone Settings → Notifications. The App schedules up to four weekly reminders ahead: if you do not open it for more than four weeks, reminders stop until you open it again.

How do I delete all my data?

Open Settings → Delete data from this device and type DELETE to confirm. Inventory, history and the shopping list are erased, and package numbering starts again at F-0001, so remove old codes from your packages. Your Plus subscription is not cancelled.

Can Freezer Map tell me whether food is still safe?

No. The App helps you keep track of what is in your freezer; it does not assess food safety or shelf life. See the Terms of Use.